Dugouts USA Southern Steel Dugout Frames

You can typically expect your items to arrive within 4-7 Business days. Depending on your location and product availability.

Effective Date: November 8, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Ignite Sports Equipment website located at https://www.ignitesportsequipment.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@ignitesportsequipment.com
Phone: 616-800-7510
Address: 10295 48th Ave, Unit K 101, Allendale, MI 49401, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to request a return within 30 days of receiving their order, subject to the eligibility conditions below.

3.1 Conditions for Return

To qualify for a return, the item must be:

• 
  Unused and Undamaged: The item must be in the same condition in which it was received.
  
• 
  In Original Packaging: All original tags, labels, protective materials, and packaging must be intact.
  
• 
  Proof of Purchase Required: A receipt, order confirmation, or invoice is required.
  

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. 
   Contact Customer Service at support@ignitesportsequipment.com or 616-800-7510 within 30 days of receiving your order.
   
2. 
   Provide your order number and reason for the return.
   
3. 
   Once your request is reviewed, we will send you return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
   

4.2 Preparing Your Return

• 
  Pack the item securely in the original packaging.
  
• 
  Include any accessories, manuals, and promotional items originally received.
  
• 
  Include your RMA or return authorization details inside the package.
  
• 
  Attach your return shipping label (if provided).
  

4.3 Shipping the Return

• 
  Returns must be shipped within 7 days of receiving the return authorization.
  
• 
  Use a trackable shipping service.
  
• 
  Customer pays return shipping unless the item is damaged, defective, or incorrect.
  

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective, damaged upon arrival, or incorrect.

6. Specific Return and Refund Conditions

6.1 Change of Mind Returns

• 
  Items must meet eligibility conditions in Section 3.
  
• 
  A 20% restocking fee will be deducted from the refund.
  
• 
  Refund issued to original payment method.
  

6.2 Defective or Damaged Goods

• 
  Notify us within 7 days of delivery.
  
• 
  Provide photos or video documentation.
  
• 
  We will provide either:
  
  
  A replacement at no cost, or
  
  
  A full refund including return shipping.
  
  
  

6.3 Incorrect Product Received

• 
  Notify us immediately.
  
• 
  We will cover return shipping and ensure the correct item is sent.
  

6.4 Product Never Arrived

• 
  Contact us if tracking shows your order is delayed or missing.
  
• 
  If the carrier confirms it is lost, we will send a replacement or issue a full refund.
  

6.5 Order Cancellation

• 
  Orders may be canceled within 24 hours of purchase if they have not shipped.
  
• 
  If shipped, the standard return process applies.
  

7. Exceptions (Non-Returnable Items)

The following items cannot be returned:

• 
  Custom or personalized products
  
• 
  Gift cards
  
• 
  Downloadable digital products
  
• 
  Items marked as final sale
  
• 
  Personal-use or hygiene-related items that have been opened
  

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect your returned item.

8.2 Refund Processing Time

• 
  Refunds are processed within 5–7 business days after approval.
  
• 
  It may take additional time for your bank or card issuer to post the refund.
  

8.3 Partial Refunds

Partial refunds may apply if:

• 
  The item is returned damaged or used
  
• 
  Parts or accessories are missing
  
• 
  The return is initiated after the return period
  

9. Exchanges

We offer exchanges for defective, damaged, or incorrect items.
To request an exchange, contact us at support@ignitesportsequipment.com.
We cover exchange shipping costs in these cases.

10. Timelines

StepTimeframeReturn window30 days from deliveryShip return after approvalWithin 7 daysRefund processing5–7 business daysBank/credit postingUp to 14 days depending on issuer

11. Legal Rights

This policy does not affect your consumer rights under applicable U.S. law.

12. Questions and Support

If you need help:
Visit: https://www.ignitesportsequipment.com/pages/contact-us
Email: support@ignitesportsequipment.com
Phone: 616-800-7510